done22 FAQ — Your Questions, Answered

You must be 18 years old or above to register and use done22. By confirming the age checkbox during registration, you declare that you meet this requirement. done22 may request proof of age — such as a CNIC — at any stage. Accounts belonging to anyone under 18 will be closed immediately upon detection.

No. Each individual is permitted one done22 account only. Duplicate accounts are detected automatically. If a second account is found, it will be closed and any balance in it may be forfeited under the Terms and Conditions. If you have lost access to an existing account, contact done22 support to recover it — do not register a new one.

On the Login page, tap "Forgot Password". Enter your registered mobile number or email and done22 will send a reset code to your mobile. Enter the code and choose a new password. If you no longer have access to the registered mobile number, contact done22 support — identity verification will be required before a number change is permitted.

Identity verification — typically a CNIC or similar document — may be requested before processing a significant withdrawal, after account activity triggers a routine security review, or as part of done22's standard account management process. Providing accurate registration details from the start speeds up verification considerably. Submitting the required documents promptly ensures there is no delay to your withdrawal.

Minimum deposit amounts are displayed in your done22 account at the point of deposit and may vary by payment method. done22 is designed to be accessible across a range of budgets — the minimums are set to allow players to start with a modest amount and build up as they get comfortable with the platform.

JazzCash and Easypaisa deposits are usually instant. If your balance has not updated after a few minutes, first check your JazzCash or Easypaisa app to confirm the transaction went through on their end. If the sending app shows a successful transaction but done22 has not credited it, contact done22 support with the transaction reference number and timestamp. done22 support can trace the payment and resolve it.

done22 does not charge processing fees on PKR deposits. Your full deposit amount is credited to your account. Your mobile wallet provider (JazzCash, Easypaisa) may have their own transaction charges on their end — check with them if you are unsure. done22 has no control over charges levied by third-party payment providers.

Processing times depend on the withdrawal method selected and your account's VIP tier. JazzCash and Easypaisa withdrawals are generally processed faster than bank transfers. Higher VIP tiers benefit from priority withdrawal processing. Estimated processing times are displayed at the point of withdrawal request so you know what to expect before you confirm.

Common reasons include: pending identity verification documents, withdrawal being sent to an account not matching your registered name, active bonus wagering requirements not yet met, or a routine security review. Check your account notifications for any pending requirements. If nothing is flagged and the withdrawal is still delayed beyond the stated processing time, contact done22 support with your withdrawal reference number.

No. done22 only processes withdrawals to payment accounts registered in the same name as your done22 account. This is a security measure to protect all players from unauthorised withdrawals and fraud. If the name on your payment account differs from your done22 registration, contact support to resolve the discrepancy before requesting a withdrawal.

The settlement of bets on abandoned matches depends on the specific market rules for that event. In most cases, if a match is abandoned before a minimum number of overs are completed, pre-match bets are voided and your stake is returned to your done22 balance. In-play bets settled before abandonment stand. Full market-specific rules are available in the done22 betting terms section.

done22 covers football (including major international leagues and tournaments), esports titles, and other sports popular with Pakistan players. The full range of available sports and markets is visible in the Bet section of your done22 account. Cricket and PSL remain the primary focus given the audience, but done22 offers competitive odds across multiple sports.

done22 displays odds in decimal format by default. A decimal odd of 2.50 means for every PKR 100 you stake, your total return if you win is PKR 250 (your PKR 100 stake plus PKR 150 profit). The higher the decimal number, the less likely done22 considers the outcome — and the higher the potential payout. Your account settings allow you to switch odd formats if you prefer fractional or American display.

Yes. done22 offers live casino with real dealers streaming in real time. Available tables include roulette, baccarat, blackjack and poker variants. You can see and hear the dealer and follow the action live. Live casino tables have their own betting limits — minimum and maximum stakes per round are displayed on each table before you join.

done22 bingo rooms run throughout the day and evening. Each room has a scheduled start time, a ticket price in PKR and a prize pool. You buy your bingo tickets before the game starts and the numbers are drawn automatically. done22 marks off your numbers for you — you cannot miss a win. Prizes are credited to your done22 balance immediately when a winning pattern is completed. Visit the Bingo page for upcoming room schedules.

A wagering requirement is the total amount you need to wager with bonus funds before those funds — and any winnings from them — can be withdrawn as real PKR. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place a total of PKR 20,000 in qualifying bets before the bonus converts to withdrawable cash. Progress is tracked in your account. Not all games contribute equally — slots typically count at 100%, live casino may contribute at a lower percentage. Check the specific bonus terms for details.

Log in to done22 and navigate to the Promotions or Bonuses section in your account dashboard. Active offers, available bonuses and any bonus funds already credited to your account are all listed there. Bonuses tied to specific events — PSL season, T20 tournaments, special occasions — appear in this section when they are live. done22 also notifies you of relevant offers via account notifications.

VIP point expiry terms are displayed in the VIP programme section of your account. Points generally remain active as long as your account is regularly used. Extended periods of inactivity may result in point expiry — the exact inactivity window is stated in the VIP programme terms. Your current point balance and tier progress are visible in your account dashboard at any time.

Higher tiers — Platinum, Diamond and Elite — receive meaningfully better benefits compared to entry-level tiers. These include higher cashback on net losses, priority withdrawal processing (withdrawals handled before standard queue), increased single-transaction withdrawal limits, dedicated account management and exclusive seasonal bonus offers. Cricket betting cashback during PSL season is one of the more popular Elite-level benefits for Pakistan players.

Self-exclusion is available in your account settings under Responsible Gaming, or by contacting done22 support. You can choose a minimum 30-day exclusion up to permanent closure. Self-exclusion takes effect immediately upon confirmation. During the period, you cannot log in, deposit or wager. All promotional communications from done22 are stopped. Self-exclusion cannot be reversed early. Your real PKR balance is preserved and can be withdrawn at the end of the period or on request for permanent exclusions. Read more on the Responsible Gaming page.

A cooling-off period is a shorter account suspension — typically from 24 hours to a few weeks — after which your account automatically reactivates. It is useful for players who want a brief break without committing to a longer exclusion. Self-exclusion is a stronger, longer measure (minimum 30 days) that cannot be reversed early and includes full removal from all done22 marketing. If you are genuinely concerned about your gaming, self-exclusion is the more effective tool.