These Terms and Conditions govern your use of done22. By registering an account or placing any wager on the done22 platform, you are confirming that you have read, understood and agreed to everything set out below. Please take the time to go through them — they cover your account, deposits and withdrawals in PKR, bonus terms, the VIP programme, responsible gaming commitments and what happens if things go wrong.
These cards summarise the most important parts of the full Terms and Conditions. They are not a substitute for reading the complete document below.
done22 is strictly for adults. Anyone under the age of 18 is not permitted to register, deposit or place any wager on the platform. Age verification may be requested at any time.
Each person may hold only one done22 account. Duplicate accounts will be closed and any balances in them may be forfeited. Use your real details — accounts with false information may be suspended pending verification.
All bonuses and free credits on done22 come with wagering requirements that must be met before any resulting winnings can be withdrawn. The specific requirement is stated on each individual promotion.
PKR withdrawals from done22 can only be made to payment accounts — JazzCash, Easypaisa, bank accounts or cards — that belong to you and match the name on your done22 account.
Collusion, use of bots, exploitation of software errors and any form of fraudulent activity will result in immediate account suspension and forfeiture of balances. done22 monitors accounts for irregular patterns.
Deposit limits, session reminders and self-exclusion can be set in your done22 account at any time. These tools are there to help you stay in control and we encourage their use.
By accessing done22 at done22.app, creating an account, making a deposit or placing any wager, you confirm that you have read and understood these Terms and Conditions in full and that you agree to be bound by them. If you do not agree with any part of these terms, you must not use the done22 platform.
These Terms and Conditions apply to all done22 services — sports betting, slot games, live casino, bingo, the VIP loyalty programme, the done22 app and any other features offered on the platform now or in the future.
Important: Using done22 in any capacity — browsing, registering, depositing or wagering — constitutes acceptance of these terms. If you have questions about any section, please contact done22 support before proceeding.
You must be at least 18 years of age to register and use done22. We take age verification seriously and reserve the right to request identity documents at any stage. Any account found to belong to a person under 18 will be closed immediately and any balance forfeited.
Each individual is permitted to hold one done22 account only. Opening multiple accounts — whether under the same name, different names or shared devices — is strictly prohibited. done22 monitors for duplicate accounts and will close any additional accounts discovered, with balances subject to forfeiture.
When registering on done22, you must provide accurate, complete and truthful information including your real name, date of birth, contact number and any payment details you intend to use. Providing false information at registration may result in account suspension and withholding of any pending withdrawals until the matter is resolved.
Note: done22 does not accept registrations from individuals located in jurisdictions where online gaming is prohibited. It is your responsibility to ensure that using done22 is permitted in your location.
You are responsible for maintaining the security of your done22 login credentials — username, password and any two-factor authentication method in use. If you believe your account has been accessed without your authorisation, contact done22 support immediately. done22 will not be liable for losses resulting from unauthorised access caused by your failure to keep credentials secure.
done22 may ask you to verify your identity, age or payment methods at any point. Verification requests are typically processed within a reasonable timeframe. Accounts that remain unverified after a reasonable period may have withdrawal capabilities suspended until verification is complete.
done22 reserves the right to suspend or close any account at its discretion if there is evidence of a breach of these Terms and Conditions, fraudulent activity, abusive behaviour towards staff or other players, or any other circumstance that done22 considers to warrant action. You may also close your own done22 account at any time by contacting support.
Accounts that have had no login activity for an extended period may be classified as dormant. done22 may apply an administration fee to dormant accounts in accordance with its current policy, which will be communicated to the account holder via registered contact details before any fee is applied.
done22 accepts deposits in PKR via JazzCash, Easypaisa, Raast, IBFT bank transfer, Visa and Mastercard. Deposits must be made from a payment account that belongs to you — not from accounts held by third parties.
The minimum deposit amount is shown at the point of deposit within your done22 account. Minimum amounts may vary by payment method and are subject to change. The current minimum is always displayed before you initiate a transaction.
JazzCash and Easypaisa deposits are typically credited to your done22 account instantly or within a few minutes. Raast and IBFT bank transfers may take slightly longer depending on your bank's processing time. done22 is not responsible for delays caused by payment processors or banking systems outside its control.
done22 does not charge processing fees on deposits. However, your payment provider or bank may apply their own fees — check with them before depositing. done22 has no visibility of or control over third-party payment charges.
Deposit responsibility: Once a deposit is made to done22, it is your responsibility to ensure the amount is within your intended gaming budget. done22 encourages players to set deposit limits in account settings before starting a session.
Withdrawals from done22 are processed in PKR to the payment accounts you have registered and verified. done22 does not send withdrawals to third-party accounts under any circumstances.
done22 may require identity verification before processing a withdrawal request. This is a standard security measure to protect your account. Providing complete and accurate documentation promptly will speed up the verification process.
Processing times are targets and may be affected by verification requirements, volume of requests or circumstances outside done22's control.
Winnings derived from bonus credits can only be withdrawn once the applicable wagering requirement has been fully met. Attempting to withdraw before this is complete will result in the bonus and any associated winnings being voided. Real money deposits are not affected by bonus wagering requirements.
Minimum and maximum withdrawal amounts apply and are displayed within your done22 account at the point of withdrawal. VIP tier members may be eligible for increased limits — see the VIP programme terms for details.
done22 offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to the following general conditions unless a specific promotion states otherwise.
Every bonus on done22 carries a wagering requirement — the total amount you must wager using the bonus funds before any winnings can be converted to withdrawable cash. The specific wagering requirement for each promotion is stated clearly at the time the offer is made.
Different game types contribute differently to bonus wagering requirements. Slot games typically contribute at 100%. Sports betting, live casino games and other game types may contribute at a reduced rate or not at all — the contribution schedule for each promotion is provided with the offer terms.
Bonuses on done22 expire if not used within the time period specified when the bonus was awarded. Expired bonuses and any winnings associated with them are automatically removed from your account. There are no extensions.
done22 accounts may only hold one active bonus at a time in most cases. Attempting to claim multiple bonuses simultaneously may result in one or all bonuses being voided. Always check the current bonus status in your account before claiming a new offer.
Bonus abuse: done22 monitors accounts for systematic bonus exploitation. Accounts found to be deliberately targeting bonuses through low-risk or no-risk wagering strategies may have their bonuses voided and may be excluded from future promotional offers.
done22 reserves the right to modify, suspend or withdraw any promotional offer at any time. Offers already accepted and in progress at the time of any modification will generally be honoured under the original terms.
Cricket, football, Esports and all other sports betting markets on done22 are subject to specific betting rules for each sport and market type. These rules govern how bets are settled in the event of abandoned matches, walkovers, technical results and other non-standard outcomes. The specific rules for each sport are available within the done22 betting section.
Slot games and live casino titles on done22 operate on certified Random Number Generator technology. All outcomes are independent and randomly determined. The RTP for each game is stated within the game information panel. done22 does not guarantee any particular outcome from any game session.
Bingo games on done22 operate under the specific rules displayed in each bingo room before tickets are purchased. Prize pools, ticket prices and game schedules are shown at the point of entry. Purchasing a bingo ticket constitutes acceptance of the rules of that specific game.
Minimum and maximum stake limits apply to all betting and gaming on done22. These limits are displayed at the point of placing a wager. VIP members at higher tiers may be eligible for increased stake limits.
The done22 VIP programme automatically enrols all registered accounts from registration. Points are earned on settled wagers across all sections of done22 at rates published in the VIP programme information within your account.
Tier advancement is based on loyalty point accumulation over the period specified in the current VIP programme structure. Tier maintenance requirements apply — accounts with extended inactivity may be subject to tier review. The Elite tier is by invitation only and is assessed by the done22 VIP team based on overall account standing and activity.
Benefits at each tier — including withdrawal processing speed, cashback rates, bonus multipliers and account manager access — are as described in the done22 VIP section. done22 reserves the right to adjust tier benefits with reasonable notice to members.
Loyalty points may expire if an account is inactive for an extended period. The specific expiry policy is displayed in your done22 VIP dashboard. Points that have expired cannot be reinstated.
VIP status and responsible gaming: Done22 VIP benefits — including higher limits — are only appropriate if they reflect your genuine and comfortable gaming budget. VIP status does not change the house edge on any game. Higher limits are a choice, not a recommendation to spend more.
done22 is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited and will result in account suspension, balance forfeiture and possible reporting to relevant authorities.
done22 employs automated monitoring systems to detect unusual account activity. Accounts flagged for investigation may have their betting and withdrawal capabilities temporarily suspended while a review is completed.
done22 is committed to responsible gaming. Gaming is entertainment — it should be enjoyable and within a budget that is genuinely comfortable for you. done22 provides the following tools within every account to help you stay in control.
You can set daily, weekly and monthly PKR deposit limits in your done22 account settings. Once a limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately. Limit increases take effect after a cooling-off period.
done22 allows you to set session time reminders that notify you when you have been playing for a set duration. These are available in account settings and can be adjusted at any time.
You may exclude yourself from done22 for a set period — from a minimum of 24 hours up to a permanent exclusion. Self-exclusion requests take effect promptly once confirmed. During a self-exclusion period, your account will be suspended and you will not receive any marketing communications from done22. To request self-exclusion, contact done22 support or use the self-exclusion option in your account settings.
done22 is for adults only. We encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing gaming platforms. If you believe a minor has accessed done22, contact support immediately.
Gaming should never feel like a problem. If you feel that gaming is affecting your finances, relationships or mental health, please use the self-exclusion tool or speak to a trusted person. done22 will support any player who wants to take a break — no questions, no penalty.
done22 collects and processes personal data in accordance with its Privacy Policy, which is available at done22.app/privacy-policy. By registering on done22 you consent to the collection and use of your data as described in that policy.
Personal data collected during registration and subsequent use of done22 — including identity documents provided for verification — is held securely and used only for the purposes of operating your account, processing payments, fulfilling legal obligations and communicating with you about your account and relevant promotions.
done22 does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services and relevant authorities where legally required. Full details of data handling practices are in the Privacy Policy.
done22 provides the platform and its games on an "as available" basis. While done22 makes reasonable efforts to ensure platform availability, it does not guarantee uninterrupted or error-free operation at all times.
done22 shall not be liable for:
Done22's total liability to any player in any circumstance is limited to the amount of real money funds held in that player's account at the time the liability arose.
done22 shall not be in breach of these Terms and Conditions or liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to internet infrastructure failures, power outages, government actions or natural events.
done22 reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, registered players will be notified via the contact details on their account or by a notice displayed on the done22 platform upon next login.
Continued use of done22 following notification of changes constitutes acceptance of the updated Terms and Conditions. If you do not agree to any changes, you should close your account before the changes take effect by contacting done22 support.
The version of the Terms and Conditions currently in effect is always accessible at done22.app/terms-conditions. The date at the top of this page indicates when the document was last updated.
If you have a question about any part of these Terms and Conditions, or if you wish to raise a complaint or dispute regarding your done22 account, please contact the support team as soon as possible.
done22 support can be reached through the live chat function available within the platform, or by email at [email protected] (displayed here for information only — please use the platform's built-in contact tools where possible for faster response times).
In the event of a dispute regarding a bet settlement, game outcome or account decision, done22 will investigate the matter and respond with a decision within a reasonable timeframe. The decision of done22 on factual matters — including bet settlement based on official results — is final.
For disputes that cannot be resolved directly, done22 will work with you in good faith to reach a fair resolution. Details of any applicable alternative dispute resolution process will be provided upon request.
Related pages: For more details on specific topics, see the Privacy Policy, Responsible Gaming page and the FAQ section on done22.
Now that you have read the Terms and Conditions, you know exactly where you stand. Register a free account, deposit in PKR via JazzCash or Easypaisa and start playing cricket betting, slots, bingo and more.
18+ only. Please play responsibly and within your means. done22 provides deposit limits and self-exclusion tools in your account settings.